Shipping To Melbourne Sydney Brisbane Adelaide Perth

Autumn sale on now save up to 50%

Help & FAQs

Explore our frequently asked questions


What payment methods do you accept?

You can pay for your order online using various payment methods, including credit/debit cards and PayPal. Simply follow the instructions during the checkout process.

Do you sell gift cards?

No, we currently aren’t offering gift cards. Sorry for any inconvenience this may cause.

Where is my confirmation email?

If you haven't received a confirmation email after placing your order, please check your spam or junk folder. If you still can't find it, please contact our customer service team for assistance.

How can I make changes to an existing order?

To make changes to an existing order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

How do I cancel my order?

To cancel your order, please contact our customer service team immediately. Please note that orders can only be cancelled before they are dispatched.

What happens if something I order is out of stock?

If an item you've ordered is out of stock, we'll notify you as soon as possible and provide you with options for alternatives or a refund.

What if I experience an error whilst ordering?

If you experience any errors while placing your order, please try refreshing the page or using a different browser. If the issue persists, please contact our customer service team for assistance.

How do I search for items on the Ember Homewares website?

You can use the search bar located at the top of our website to search for specific items. Simply enter keywords related to the product you're looking for and hit enter.

What currency are prices displayed in on the Ember Homewares website?

Prices on our website are displayed in Australian dollars (AUD).

Contact Us /Feedback

For assistance with your order or to provide feedback, please contact our customer service team. We're here to help!

How do I know if the furniture will fit in my house?

To ensure that the furniture will fit in your space, we recommend measuring the dimensions of the room and comparing them to the dimensions of the product. You can find product dimensions listed on our website.

How do I keep up to date with your promotions?

You can stay up to date with our latest promotions and product releases by subscribing to our Newsletter. Simply enter your details on our website, and we'll keep you informed of all the latest news and offers.

How long does it take to get my order?

We strive to deliver your order as quickly as possible. Delivery times may vary depending on your location. You can expect an estimated delivery time during the checkout process. Orders are typically processed within 1-2 business days. Delivery times vary by location and will be confirmed at checkout. Generally, expect 5-10 business days for most areas.

Do you deliver outside of Australia?

We only deliver within Australia. We apologize for any inconvenience this may cause.

Missing Parts or Faulty Parts

If you receive an item with missing or faulty parts, we may have split your order into multiple shipments, please contact our customer service team
immediately and we'll work quickly to resolve the issue and ensure your satisfaction.

How do I assemble my item?

Assembly instructions are included with your order. If you need assistance with assembly, please refer to the instructions or contact our customer service team for help.

Is the product cost inclusive of GST?

Yes, all product prices include GST.


If you're not home, couriers will leave a card with next steps. For apartments, delivery is to the ground floor or reception unless otherwise arranged. Pick-up from our warehouse is not available to ensure the safety and efficiency of our operations.

Shipping Protection Promise:

Our shipping protection covers lost, damaged, or stolen items, ensuring peace of mind with every purchase.

Warranty & Claims:

Our products come with a warranty. The duration and terms vary by product, detailed on the product pages. For warranty claims, contact our support team with your order details and a description of the issue.

Returns & Exchanges:

Initiate a return within seven days of receiving your order by notifying our team. We'll assess your request and provide detailed return instructions. Unauthorized returns or those sent to an unconfirmed address will be

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.