Paying for your order is quick, easy and completely secure at Ember Homewares.

At checkout, you’ll be able to choose from a range of convenient payment options to suit your needs. We accept major credit cards, as well as flexible buy-now, pay-later services including Afterpay, Klarna and Zip Pay. You can also check out safely using PayPal if that’s your preferred method.

Simply add your items to cart, head to checkout, and follow the prompts — the process is straightforward and secure from start to finish. You’ll receive an order confirmation as soon as your payment is processed, so you can sit back and get excited for your new pieces to arrive.

We believe shopping for your home should feel simple, flexible and stress-free — right through to payment.

At the moment, we aren’t offering gift cards.

We know gift cards can be a wonderful and easy way to let someone choose exactly what they love, especially for housewarmings, weddings or special occasions. While it’s not something we currently have available, it’s definitely something we may explore in the future as we continue to grow.

In the meantime, if you’re shopping for someone else and need a little help choosing the perfect piece, our friendly team is always here to offer suggestions and guidance.

If you haven’t received your order confirmation email, don’t worry — it’s usually something simple.

First, we recommend checking your spam or junk folder, as sometimes automated emails can end up there by mistake. It can also help to search your inbox for “Ember Homewares” just in case it’s been filtered into another folder.

If you still can’t locate it, please reach out to our friendly customer service team and we’ll happily look into it for you. In most cases, it may be due to a small typo in the email address entered at checkout — which we can quickly correct and resend.

We’re here to make the process smooth and stress-free, so if you’re unsure at all, just get in touch.

Need to make a change to your order? No problem.

Please get in touch with our customer service team as soon as you can, and we’ll do everything we can to help. If your order hasn’t already been processed or dispatched, we’ll do our best to accommodate your request.

The sooner you reach out, the more options we’ll have — so don’t hesitate to contact us.

Need to cancel your order? Please reach out to our customer service team as soon as possible and we’ll happily check it for you.

If your order hasn’t been dispatched yet, we’ll do our best to cancel it for you. Once it’s on its way, however, we’re unable to stop the shipment.

The key is timing — so the sooner you contact us, the better.

If an item you’ve ordered happens to be out of stock, we’ll let you know as soon as possible — no surprises.

From there, we’ll walk you through your options, whether that’s choosing a similar alternative you’ll love just as much or organising a prompt refund.

Our goal is always to keep things simple, transparent and stress-free for you.

If you experience any errors while placing your order, please try refreshing the page or using a different browser. If the issue persists, please contact our customer service team for assistance.

You can use the search bar located at the top of our website to search for specific items. Simply enter keywords related to the product you're looking for and hit enter.

Prices on our website are displayed in Australian dollars (AUD).

For assistance with your order or to provide feedback, please contact our customer service team. We're here to help!

To ensure that the furniture will fit in your space, we recommend measuring the dimensions of the room and comparing them to the dimensions of the product. You can find product dimensions listed on our website.

You can stay up to date with our latest promotions and product releases by subscribing to our Newsletter. Simply enter your details on our website, and we'll keep you informed of all the latest news and offers.

We strive to deliver your order as quickly as possible. Delivery times may vary depending on your location. You can expect an estimated delivery time during the checkout process. Orders are typically processed within 1-2 business days. Delivery times vary by location and will be confirmed at checkout. Generally, expect 5-10 business days for most areas.

We only deliver within Australia. We apologize for any inconvenience this may cause.

If you receive an item with missing or faulty parts, we may have split your order into multiple shipments, please contact our customer service team
immediately and we'll work quickly to resolve the issue and ensure your satisfaction.

Assembly instructions are included with your order. If you need assistance with assembly, please refer to the instructions or contact our customer service team for help.

Yes, all product prices include GST.

If you're not home, couriers will leave a card with next steps. For apartments, delivery is to the ground floor or reception unless otherwise arranged. Pick-up from our warehouse is not available to ensure the safety and efficiency of our operations.

Our shipping protection covers lost, damaged, or stolen items, ensuring peace of mind with every purchase.

Our products come with a warranty. The duration and terms vary by product, detailed on the product pages. For warranty claims, contact our support team with your order details and a description of the issue.

Initiate a return within seven days of receiving your order by notifying our team. We'll assess your request and provide detailed return instructions. Unauthorized returns or those sent to an unconfirmed address will be
rejected.

Shipping is calculated at checkout and is dependant on the weight of the product and the location it is being delivered.

89/3 Albert Coats Lane Melbourne Victoria 3000