What areas do you deliver to?

Ember Homewares delivers to all areas in Australia including Melbourne, Sydney, Brisbane, Adelaide and Perth

What are your delivery times?

Ember Homewares delivery times are Delivery Times: VIC: 3 - 8 Days | NSW, SA, ACT & QLD: 5 - 10 Days | WA, NT, TAS: 7 - 14 Days *

How do get in contact with Ember Homewares?

For assistance with your order or to provide feedback, please contact our customer service team via email at admin@emberhomewares.com.au We're here to help!

What payment methods are available at Ember Homewares?

You can pay for your order online securely using various payment methods, including credit/debit cards and PayPal. Simply follow the instructions during the checkout process.

How can I make changes to an existing order?

To make changes to an existing order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you sell gift cards?

No, we currently aren’t offering gift cards. Sorry for any inconvenience this may cause.

Where is my confirmation email?

If you haven't received a confirmation email after placing your order, please check your spam or junk folder. If you still can't find it, please contact our customer service team for assistance.

How do I cancel my order?

To cancel your order, please contact our customer service team immediately. Please note that orders can only be cancelled before they are dispatched.

What happens if something I order is out of stock?

If an item you've ordered is out of stock, we'll notify you as soon as possible and provide you with options for alternatives or a refund.

What if I experience an error whilst ordering?

If you experience any errors while placing your order, please try refreshing the page or using a different browser. If the issue persists, please contact our customer service team for assistance.

How do I search for items on the Ember Homewares website?

You can use the search bar located at the top of our website to search for specific items. Simply enter keywords related to the product you're looking for and hit enter.

What currency are prices displayed in on the Ember Homewares website?

Prices on our website are displayed in Australian dollars (AUD).

How do I know if the furniture will fit in my house?

To ensure that the furniture will fit in your space, we recommend measuring the dimensions of the room and comparing them to the dimensions of the product. You can find product dimensions listed on our website.

How do I keep up to date with your promotions?

You can stay up to date with our latest promotions and product releases by subscribing to our Newsletter. Simply enter your details on our website, and we'll keep you informed of all the latest news and offers.

How long does it take to get my order?

We strive to deliver your order as quickly as possible. Delivery times may vary depending on your location. You can expect an estimated delivery time during the checkout process. Orders are typically processed within 1-2 business days. Delivery times vary by location and will be confirmed at checkout. Generally, expect 5-10 business days for most areas.

Do you deliver outside of Australia?

We only deliver within Australia. We apologize for any inconvenience this may cause.

What happens if I am missing parts or they are faulty?

If you receive an item with missing or faulty parts, we may have split your order into multiple shipments, please contact our customer service team immediately and we'll work quickly to resolve the issue and ensure your satisfaction.

How do I assemble my item?

Assembly instructions are included with your order. If you need assistance with assembly, please refer to the instructions or contact our customer service team for help.

Is the product cost inclusive of GST?

Yes, all product prices include GST.

What happens if I am not home for the delivery?

If you're not home, couriers will leave a card with next steps. For apartments, delivery is to the ground floor or reception unless otherwise arranged. Pick-up from our warehouse is not available to ensure the safety and efficiency of our operations.

What is your shipping and protection policy?

Our shipping protection covers lost, damaged, or stolen items, ensuring peace of mind with every purchase.

What is your warranty and claims policy?

Our products come with a warranty. The duration and terms vary by product, detailed on the product pages. For warranty claims, contact our support team with your order details and a description of the issue.

What is your returns warranty policy?

Initiate a return within seven days of receiving your order by notifying our team. We'll assess your request and provide detailed return instructions. Unauthorized returns or those sent to an unconfirmed address will be rejected.

Artificial Grass

(54 products)

Welcome to Ember Homewares Artificial Grass Collection, where natural beauty and convenience meet to transform your outdoor spaces. Each type of artificial grass in our collection is thoughtfully designed to provide a lush, green lawn without the hassle of maintenance. Our collection features a variety of artificial grass types, including different pile heights and densities to suit various needs and preferences. Whether you desire a soft, cushioned feel for play areas, a durable and resilient surface for high-traffic zones, or a realistic, natural look for your garden, there’s an option to suit every purpose. Crafted from high-quality synthetic fibers, our artificial grass is UV-stabilized to resist fading and designed to withstand all weather conditions. The backing is constructed for optimal drainage, ensuring that water does not accumulate and your lawn remains dry and usable. To complement your artificial grass installation, we offer a range of accessories, including joining tape, adhesive, and ground pegs for secure placement. Additionally, consider adding outdoor furniture, garden décor, and lighting to enhance the aesthetic and functionality of your outdoor area.

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About This Collection

Artificial Grass Delivery Times

Delivery timings cannot be precisely guaranteed as they also depend on our logistics partners. Below are our estimated timeframes, but for more detailed information, it's advisable to consult directly with our courier services. Note: The delivery of larger items such as mattresses may extend these timeframes slightly.

We deliver to all states in Australia. Please see below our approximate shipping times once items have been dispatched.

For customers in VIC: 3 - 8 Working Days
For customers in NSW, SA, ACT & QLD: 5 - 10 Working Days
For customers in WA, NT, TAS: 7 - 14 Working Days

Ember Homewares coordinates the shipping of your artificial grass with the utmost care. We select the shipping methods meticulously to ensure your items arrive safely at your doorstep. For added convenience, our couriers are authorized to leave parcels at residential addresses, avoiding the hassle of parcels being sent back to the depot. This authorization is contingent on the courier's assessment of a secure drop-off location. Should you prefer not to have your parcel left unattended, please inform Ember Homewares prior to placing your order; be aware that opting out may result in a re-delivery charge.

Compliment your purchase with these popular items from our collection.

Artificial Grass

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Artificial Grass

Enhancing Meals, Creating Moments: Welcome to the Dining Room.

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