Privacy Policy — Ember Homewares
1. Introduction
At Ember Homewares, your privacy is important to us.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website https://emberhomewares.com.au or make a purchase through our store (collectively referred to as “our Services”).
We handle your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you agree to this Policy and to the use of your information as described below.
Our online store is powered by Shopify, which securely hosts our e-commerce platform. The Shopify Privacy Policy also applies to any personal information processed on its servers. We may access and use this information as described in this Policy.
2. What Information We Collect
We collect information to help us provide you with a better shopping experience, process your orders smoothly, and keep improving our services.
We may collect the following types of personal information (as defined under the Privacy Act):
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Name, email address, and contact number
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Billing and shipping address
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Payment details (processed securely via third-party gateways)
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Device information (such as browser type, IP address, and operating system)
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Order history and preferences
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Any communication you send us (emails, chat messages, reviews, or feedback)
2.1 Information You Provide Directly
You may share your details with us when you:
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Make a purchase or create an account
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Subscribe to our newsletter
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Contact us via email, chat, or social media
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Enter a competition or promotion
We keep this information secure and use it only for the purposes outlined in this Policy.
2.2 Information Collected Automatically
When you browse our website, certain data is automatically collected to help us understand how our site is used and how to improve your experience. This may include:
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Your IP address and browser type
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Pages you visit and time spent on our site
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Device type and operating system
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Referring and exit pages
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Date, time, and location (approximated by IP address)
We use this information for analytics, security, and performance optimisation.
2.3 Cookies and Similar Technologies
Our website uses cookies — small files stored on your device — to remember your preferences, enhance functionality, and improve your shopping experience. Cookies do not personally identify you but help us deliver a smoother, more personalised experience.
If you prefer not to use cookies, you can disable them through your browser settings. Please note, however, that some website features may not work correctly without them.
Because our store operates on Shopify, cookies and similar technologies may also be set by Shopify. You can review Shopify’s Cookie Policy on their website for more information.
2.4 Google Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect data such as pages visited, time spent, and user flow — all of which is anonymised and aggregated.
This information helps us improve our website design, content, and marketing.
You can learn more about how Google collects and processes data here:
https://policies.google.com/technologies/partner-sites
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.
2.5 Meta Pixel (Facebook & Instagram)
We use Meta Pixel to help us understand how people interact with our website and to measure the effectiveness of our advertising campaigns. This may include actions such as page visits or product views.
The data collected by Meta Pixel is used for ad optimisation and audience targeting. We do not have access to personal identifying information through this tool.
For more information, please refer to Meta’s Data Policy:
https://www.facebook.com/policy.php
2.6 Payment Information
We use secure third-party payment processors such as Shopify Payments, PayPal, and Afterpay to process your transactions.
These providers collect your payment details directly — such as credit card numbers or banking information — and handle them under their own privacy and security policies.
We do not store or retain your sensitive financial information.
2.7 Anonymity and Pseudonyms
Where possible, you may interact with us anonymously or using a pseudonym — for example, when browsing our website. However, for activities like order processing, payment, or customer support, identifying details are required so we can assist you properly.
3. How We Use Your Information
We collect and use your information to provide you with a safe, enjoyable, and efficient shopping experience.
Specifically, we use your personal information for purposes such as:
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Processing and delivering your orders
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Communicating with you about orders, returns, or inquiries
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Sending updates, announcements, or policy changes
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Managing your account and preferences
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Improving and personalising your online experience
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Conducting analytics and website performance tracking
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Sending you special offers, promotions, or newsletters (you can opt out anytime)
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Preventing fraud and ensuring website security
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Complying with legal and regulatory obligations
We will never sell or rent your personal information to third parties.
4. How We Store and Protect Your Information
We take your privacy seriously and implement appropriate technical and organisational safeguards to protect your personal information.
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Information is transmitted securely via SSL encryption.
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Data may be stored on Shopify’s secure servers or on password-protected systems.
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Access to personal data is restricted to authorised team members and trusted service providers.
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We use secure third-party systems for communications, marketing, and order processing.
While we take all reasonable steps to protect your data, no online system is 100% secure. By using our Services, you acknowledge that transmission over the internet carries inherent risks.
We retain personal information only as long as necessary for business, legal, or record-keeping purposes. When no longer required, we securely delete or anonymise your data.
5. When We Share Your Information
We only share your information when it’s necessary to provide our Services or when legally required.
Your personal information may be shared with:
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Our team and trusted contractors who assist in providing our Services.
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Shopify, our e-commerce platform, for store operations and transactions.
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Service providers such as marketing partners (e.g., Klaviyo, Meta, Google), shipping carriers, and customer support tools.
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Third-party payment processors, such as Shopify Payments, PayPal, and Afterpay.
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Legal or regulatory authorities, if required by law.
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Business partners involved in joint promotions or giveaways (only with your consent).
We may also disclose your information in the event of a merger, acquisition, or sale of business assets, provided that the receiving party agrees to maintain the same privacy protections.
6. Direct Marketing and Communication Preferences
We love keeping you up to date with new arrivals, special offers, and inspiration from Ember Homewares — but only if you’ve chosen to hear from us.
You can unsubscribe or opt out from marketing communications at any time by clicking the “Unsubscribe” link in our emails, replying “Stop” to SMS messages, or contacting us directly.
We respect your communication preferences and will honour your opt-out request promptly.
7. Third-Party Websites and Social Media
Our website may include links to other websites or social media platforms (such as Facebook, Instagram, Pinterest, and TikTok).
Please note that we are not responsible for the privacy practices or content of third-party sites. We recommend reviewing their privacy policies to understand how they handle your data.
When you engage with Ember Homewares on social media, you are also subject to the platform’s privacy policy. These platforms may collect data such as your name, profile information, and interactions (likes, comments, shares). We may use aggregated insights for marketing purposes but do not have access to your private information.
8. Accessing or Updating Your Information
You have the right to access, update, or correct your personal information at any time.
To do so, please contact us via the details below. We’ll respond as soon as reasonably possible, provided there are no legal restrictions preventing access.
If you believe your information is inaccurate or incomplete, we’ll work with you to correct or delete it where appropriate.
9. Complaints and Concerns
If you have any questions, concerns, or complaints about how we handle your personal information, please contact us using the details in Section 10 below.
We take all privacy concerns seriously and will respond promptly to resolve your issue.
If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
When updates occur, we’ll post the revised version on our website with a new “Last Updated” date.
We encourage you to check this page periodically to stay informed about how we protect your privacy.
11. Contact Us
If you have any questions about this Privacy Policy, would like to access your information, or need to make a complaint, please contact our Privacy Officer:
Ember Homewares Privacy Officer
📍 Address: 89/3 Albert Coats Lane Melbourne 3000
📧 Email: admin@emberhomewares.com.au
🌐 Website: https://emberhomewares.com.au
In Summary
At Ember Homewares, we’re committed to protecting your privacy and giving you confidence in every interaction you have with us — online and offline.
We value your trust and will always handle your personal information with honesty, care, and transparency.
🕯️ Your home. Your style. Your privacy — protected by Ember Homewares.
