Privacy Policy
This Privacy Policy outlines the practices of Ember Homewares (referred to as the “Site” or “we”) concerning the collection, use, and disclosure of your Personal Information when you visit the Site or make a purchase.
Collecting Personal Information
Upon visiting the Site, we gather specific details about your device, your engagement with the Site, and essential information required for processing your purchases. Additionally, we may gather supplementary information if you reach out to us for customer support. In our Privacy Policy, we define any data that uniquely identifies an individual as "Personal Information." Below is an overview of the Personal Information we collect and its purpose:
-
Device information:
- Examples of Personal Information collected: web browser version, IP address, time zone, cookie details, viewed sites or products, search terms, and Site interaction.
- Purpose of collection: to accurately load the Site for you and analyse Site usage for optimization.
- Source of collection: Automatically collected via cookies, log files, web beacons, tags, or pixels during Site access.
- Disclosure for a business purpose: shared with our processor Shopify.
-
Order information:
- Examples of Personal Information collected: name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number.
- Purpose of collection: to fulfil our contract by providing products or services, processing payment information, arranging shipping, sending invoices or order confirmations, communicating with you, assessing order risks or frauds, and offering information or advertising based on your preferences.
- Source of collection: gathered directly from you.
- Disclosure for a business purpose: shared with our processor Shopify.
-
Customer support information:
- Examples of Personal Information collected: name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number.
- Purpose of collection: to deliver customer support.
- Source of collection: gathered directly from you.
- Disclosure for a business purpose: shared with our vendors to provide product support.
Minors
Our Site is designed for individuals aged 18 and above. We do not knowingly collect Personal Information from minors. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us at the address provided below to request the deletion of such information.
Sharing Personal Information
We share your Personal Information with service providers to assist us in providing our services and fulfilling our agreements with you, as outlined above. For instance:
- We utilize Shopify to operate our online store. You can find detailed information on how Shopify handles your Personal Information by visiting: Shopify's Privacy Policy.
- We may disclose your Personal Information to adhere to relevant laws and regulations, respond to legal requests such as subpoenas or search warrants, or safeguard our rights and interests.
Using Personal Information
We utilize your personal information to deliver our services effectively, encompassing product sales, payment processing, order shipment, and updates on new offerings. Cookies, on the other hand, are small data files that enhance your browsing experience by remembering your preferences and actions on our website. They enable us to tailor your experience, optimize site functionality, and gather insights into visitor behaviour for continuous improvement.
Cookies
A cookie is a small piece of data that is downloaded to your computer or device when you visit our Site. We utilize various types of cookies, such as functional, performance, advertising, and social media or content cookies. These cookies enhance your browsing experience by storing your actions and preferences (like login details and region selection). This eliminates the need to re-enter information each time you visit the site or navigate between pages. Additionally, cookies help us gather insights into how people use the website, including whether they are new visitors or frequent users, thereby improving our overall website functionality.
The duration that a cookie remains on your computer or mobile device depends on whether it's a “persistent” or “session” cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Our cookies are mostly persistent, with expiry typically ranging from 30 minutes to two years from the date of download to your device.
You have control over cookies in various ways. However, note that removing or blocking cookies can affect your user experience, and some parts of our website may become inaccessible. Most browsers accept cookies by default, but you can choose to accept or reject them through your browser settings, usually found in the “Tools” or “Preferences” menu. For detailed guidance on modifying browser settings, blocking, managing, or filtering cookies, refer to your browser’s help file or visit sites like www.allaboutcookies.org.
Please be aware that blocking cookies may not fully prevent us from sharing information with third parties like our advertising partners. To exercise your rights or opt-out of certain information uses by these parties, refer to the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please be advised that we do not modify our data collection and usage practices upon detecting 'Do Not Track' signals from your browser, as there is no consistent industry understanding on how to respond to such signals.
Changes
Furthermore, we reserve the right to update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at admin@emberhomewares.com.au
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://www.oaic.gov.au/privacy/privacy-complaints
